Terms & Conditions

Terms & Conditions

  1. Deposit:  50% deposit is required to confirm a booking (a booking is only considered confirmed on receipt of deposit). Balance due 30 days before arrival
  2. Late bookings: bookings made within 30 days or less require full payment at the time of booking
  3. Standard Check in starts at 14:00. Our staff will confirm check-in time prior to arrival
  4. Check out: 08:30 – 11:00  (failure to do so will entitle Fleur du Soleil to charge for an additional night, unless otherwise agreed with Management)
  5. No pets allowed
  6. No cheques accepted
  7. Visa, MasterCard, American Express, Diners Club, Cash and EFT are accepted
  8. Please note: a 3% processing fee will apply for payments made with American Express or Diners Club
  9. CHILD POLICY: Regrettably no children under twelve allowed. Children aged twelve years and older are welcomed in our Le Coucher Suite only
  10. STO rates on request
  11. It is advisable to ensure that your travel insurance covers you in case of loss, due to cancellation
  12. Suites are subject to availability and Fleur du Soleil reserves the right to refuse any booking for good reason
  13. Departures prior to the booked departure date will attract full payment of the quoted room(s) rate for the originally booked dates
  14. Fleur du Soleil does not allow smoking in its suites and public areas; however, smoking is permitted on the veranda and in the garden
  15. Fleur du Soleil does not accept any responsibility for theft or for damage to the guest’s goods – valuables can be kept safely in the guest’s room safe
  16. Guests of Fleur du Soleil can freely make use of the facilities; however the use of Fleur du Soleil’s facilities is at the guest’s own risk
  17. Damage to the Fleur du Soleil building or contents thereof, caused by it’s guest(s), will be added to the guest(s) bill.  (this includes damage to mattresses, bed linen, and towels)
  18. No booking at Fleur du Soleil will be accepted if the guest does not agree with the Terms & Conditions, mentioned above